transportation policy
Order processing and verification usually takes 2-3 business days, depending on demand levels and product shortages.
Estimated arrival time is 8-15 working days.
You will always receive an email with a tracking number once your order has been processed.
Order Changes <br data-mce-fragment="1">Once an order is placed, we cannot add, delete, or change any items/addresses in the order.
Incorrect Address <br data-mce-fragment="1">If the shipping address submitted when placing an order is incorrect, Coco Shepherd is not responsible and cannot send replacement packages or refund those orders.
If you find that the address you submitted when ordering is incorrect, please notify us immediately by sending us an email via our Contact Us page. We can only correct the address if the order has not yet shipped.
Lost or Stolen Packages <br data-mce-fragment="1">We are not responsible for lost or stolen packages and cannot send any replacement packages or issue refunds on these orders.
Estimated arrival time is 8-15 working days.
You will always receive an email with a tracking number once your order has been processed.
Order Changes <br data-mce-fragment="1">Once an order is placed, we cannot add, delete, or change any items/addresses in the order.
Incorrect Address <br data-mce-fragment="1">If the shipping address submitted when placing an order is incorrect, Coco Shepherd is not responsible and cannot send replacement packages or refund those orders.
If you find that the address you submitted when ordering is incorrect, please notify us immediately by sending us an email via our Contact Us page. We can only correct the address if the order has not yet shipped.
Lost or Stolen Packages <br data-mce-fragment="1">We are not responsible for lost or stolen packages and cannot send any replacement packages or issue refunds on these orders.